Returns & Refunds

Delivery

We deliver most orders to your home ourselves, usually within 1-2 days unless there are unavoidable delays. If that happens, we'll let you know by WhatsApp, so please keep your profile updated with your latest WhatsApp number. Prefer postal delivery instead? Just let us know and we'll arrange it for a postal fee.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@jaihindgrocery.nl. Please note that returns can be collected if mutually agreed. Otherwise they will need to be handed over to the following address:Van Riebeeckweg 22, 1212 EL Hilversum.

If your return is accepted, we'll let you know how and where to hand over your item, or arrange to collect it from you. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@jaihindgrocery.nl.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

For food safety reasons, fresh and frozen products cannot be sent by post, exchanged, or returned. We also do not accept returns for custom products (such as special orders or personalised items), hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

For non-perishable items, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. As noted above, fresh and frozen items cannot be exchanged.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Note that, as set out above, perishable goods and certain other items are exempt from this right of withdrawal under EU law.

Refunds

• We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.
• If approved, you'll be automatically refunded on your original payment method within 10 business days.
• Orders paid on delivery are refunded by bank transfer or Tikkie; we will ask you for the details we need.
• Please remember it can take some time for your bank or credit card company to process and post the refund too.
• If more than 15 business days have passed since we've approved your return, please contact us at admin@jaihindgrocery.nl.