Privacy Policy

Jai Hind Grocery (“us”, “we”, or “our”) operates the Jai Hind Grocery website (the “Service”). Our website address is: https://jaihindgrocery.nl.

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service. We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used here have the same meanings as in our Terms and Conditions.

Information Collection and Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

• Name
• Email address
• Telephone number
• Address

What We Collect and Store

While you visit our site, we may track:

• Products you’ve viewed, to show you products you’ve recently looked at.
• Location, IP address and browser type, for estimating taxes and delivery.
• Delivery address, to estimate delivery before you order, and to deliver your order.

We also use cookies to keep track of cart contents while you’re browsing.

Shopping & Checkout

When you purchase from us, we’ll ask you to provide information including your name, billing address, delivery address, email address, phone number and optional account information. We use this information to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Set up your account for our store
• Comply with legal obligations, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

Information We Store

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. We generally store information about you only for as long as we need it for the purposes for which we collect and use it, and as required by law (for example, order information kept for tax and accounting purposes).

Who Has Access

Members of our team have access to the information you provide, such as order details (what was purchased, when, and where it should be sent) and customer details (your name, email address, and billing and delivery information), in order to fulfil orders, process refunds, and support you.

Cookies

Cookies are small files with a small amount of data which may include an anonymous unique identifier. We use cookies to keep your cart and session working and to understand how the Service is used. You can instruct your browser to refuse cookies, but some parts of our Service may not function properly without them.

When you choose to pay online, the payment form comes from our payment provider and may use cookies of its own that are needed for the payment. We have switched off their optional fraud-tracking signals, so nothing from them is loaded until you choose to pay online.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that site. We strongly advise you to review the privacy policy of every site you visit. We have no control over, and assume no responsibility for, the content or privacy practices of any third-party sites or services.

Service Providers

We may employ third-party companies and individuals to facilitate our Service (for example, payment and delivery providers, and analytics). These third parties have access to your Personal Information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Online payments

When you pay online (iDEAL, card, Apple Pay or Google Pay), the payment is handled by our payment provider. Your card or bank details go straight to them; we never see or store them. To take the payment and prevent fraud, they also receive the name, email address, phone number and billing address of your account, and the amount. What they do with that information is described in their privacy policy. If you pay on delivery, nothing is shared with them.

Security

The security of your Personal Information is important to us, but no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you believe a child has provided us with Personal Information, please contact us and we will delete it.

Compliance with Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes are effective when posted.

Contact Us

If you have any questions about this Privacy Policy, please contact us at +31 633 434 885 or via the contact page.